Refunds & Cancelation Policy
What is the cancelation policy?
Our cancelation penalty depends on when you notify us of your cancelation:
BEFORE CHECK-IN
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Within 24 hours of booking → We can issue a full refund.
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More than 30 days before check-in → We can issue a refund minus a $200 cancelation fee.
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14 days before check-in → We can issue a refund minus a $400 cancelation fee.
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7 days before check-in → We can issue a refund minus a $600 cancelation fee.
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Less than 7 days before check-in → You are responsible for the first 30 nights (or entire booking if less than 30 nights). We can refund all nights after night 30. This would include those that weren’t able to verify their ID before checking in.
DURING YOUR STAY
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With over 30 nights remaining after the new checkout date → You are responsible for 30 nights after your new vacate date. We can refund all nights after night 30.
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With 30 or fewer nights remaining after the new checkout date → You are responsible for the remaining nights in your booking.
Ask our bookings team about flexible lease options if you need a lease that permits a rolling 30 days notice!
Changes to your reservation will depend on other bookings before and after your lease term. If you need to make a change, contact us and we’ll assess whether we can make it work.
Can I extend my reservation?
We are happy to extend your reservation if availability so allows! We lease on a first-come first-served basis. Contact us as soon as you know you would like an extension—the earlier the better to ensure our calendar is still open!
If you have a fixed lease, you will only be able to extend if we have not already booked someone else for those dates.
If you have a flexible lease and have not given us notice, there is no need to extend your lease. Your lease does not end until you give us 30 days notice. If you have already given us notice, we can extend your lease if we haven't booked anybody after you.
Note that if your unit is already booked after your lease end date, we may have another comparable unit available for you. Contact us for assistance finding a transition property!